A back-office platform for a professional-services firm
The problem
Client intake, contracts, billing and case files were tracked in separate tools, and deadlines depended on manual follow-up.
Result
100+ users now work in the system, and manual work for support staff is down about 50%. The system is being built in stages, and new modules are still rolling out.
What we did
- Designed one system covering intake, contracts and e-signature, billing and reconciliation, case workspaces, a client portal and team reporting.
- Added AI where it saves time: reading payment proofs and client documents, drafting daily reports, with a review step before anything is sent.
- Released in stages through a test site, with role-based guides for staff.